Privacy + Security

Mercer and James LLC respects your concerns about privacy, and we work to protect your information as detailed in this statement.

This notice applies to all information collected or submitted on www.mercerandjames.com and was last updated on October 5th, 2013.

Information We Collect

We may obtain personal information about you from a variety of sources, including the website, mobile applications, when you email or otherwise communicate with us directly or through social media, or through your participation in events or other promotional endeavors.  We may also obtain information about you from our affiliate companies, business partners, or other third parties. This information is likely to include, but not limited to:

  • Contact information
  • Username and password for the account you establish on our site
  • Payment details
  • Shipping information
  • General demographic and geographic information
  • Record of the purchases you make on our website
  • Traffic and statistics about the use of the website. We use Google Analytics to collect information about you and your use of the website; this information may include certain personal information and information about your preferences and habits. Some of this information may be anonymous and some may be identified with you.
  • Other details that you submit in any communication with us

Use of Information Collected

The information we collect is used to carry out the basic tasks of online retail, including but not limited to:

  • Create your account with Mercer + James
  • Provide the products you have purchased from us
  • Maintain our records
  • Communicate with you regarding your order, or of products that may be of interest to you
  • Improve our website, our products, and the customer service we provide
  • Comply with applicable legal requirements

In addition to the above uses, we also use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. Cookies can enable us to track and target the interest of our users to enhance the experience on our site, and to make many functions of the site run more smoothly.

Data Security

To prevent unauthorized access and ensure the correct use of information collected online, we have implemented appropriate physical and electronic safeguards. Only necessary staff has access to your information.

Information We Share

We do not sell or otherwise disclose personal information about you, except as described in this Privacy Statement.